Spaly Spa & Resort Chatbot
About Client
Our client is one of the respected group owned various heritage properties in India.
Ready to experience?
Business Challenges
Getting information on services offered by a hotel/resort once the user checks in can lead to an iterative call to the reception of different people in the hotel/resort. To add to it, visitors often need information on nearby attractions/must visits. Solution is required to address both issues from a single source.
Venture7 Solutions/Engagement Model
The chatbot allows:
- Customers who are staying in the Spa or Resort can explore this chatbot.
- Customers can book an appointment for Spa.
- They can also book a ride to nearby locations using this chatbot.
- They can select a time slot from available slots.
- After booking, they will get a confirmation email with their appointment details.
- Customers can also call for internal staff using this chatbot.
Tools & Technology used
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Node js -
React.js -
HTML -
Google DialogFlow -
SQL Server
Key Benefits/ Value Delivered
Following are the key benefits of Venture7 Solution:
- Able to increase cross sell.
- Customers can book an appointment for Spa.
- Reduce the voice calls by Significant level.
- Improved guest service with multi Lingual support.
- Easy access to Check Appointment details.
- Easy process to Update/Cancel the appointment.
- Easy to choose desired time slot from calendar.
